How can I tell if my reservation has been confirmed?
When you have completed the purchasing process, your reservation will be confirmed and you will receive an e-mail with a reservation number. The first "Reservation confirmation" e-mail will provide all the details of the itinerary you have reserved. The reservation is guaranteed for a period of 24 hours, as long as this period does not coincide with a weekend or holidays, and in compliance with fare regulations.
Next, one of travel agents will check that your reservation has been correctly entered in the airline's reservation system and that your payment can be processed. If everything is correct, you will receive an e-mail within one working day after receiving the first e-mail. Your ticket is only confirmed when you receive this second e-mail. In the second e-mail we will confirm that your tickets will be issued, the final price and the date the tickets will be sent. If you have an electronic ticket you can go directly to the airport to take your flight.

If I am not the passenger, can I make a reservation for another person?
Yes, but if you pay for a ticket for another person, and you do not take the flight as well, we reserve the right to review and authorise the reservation or refuse it in certain special cases. In addition, for the greater security of our customers, eDreams may ask you to send a fax with express authorisation of the paying customer and a legible photocopy of the credit card and credit cardholder's identity card or passport.

How do I pay for my ticket?
You can pay for your ticket by bank card. Our secure server accepts the following bank cards:

MastercardVisaAmerican Express and Diners Club

In order to provide greater security, you will be asked to enter all the information on your card for each purchase you make with eDreams, this information is not saved during the registration. All the information is encrypted on our secure server.

Does eDreams need a signed authorisation to pay for the tickets?
For the greater security of our customers, eDreams may ask you to send a fax with express authorisation of the paying customer and a legible photocopy of the credit card and credit cardholder's national identity card or passport, each time eDreams feels this is necessary.

Differences between electronic tickets (e-tickets) and printed tickets
An electronic ticket or e-ticket is recorded directly in the airline's computer. No printed ticket will be sent to you. You simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number, and go to the airline's check-in desk to get your boarding pass. You can tell if you have an electronic or normal "printed" ticket from the "e-ticket" or electronic ticket icon which appears during the reservation. The reservation confirmation e-mail will indicate if it is an electronic ticket, the header of the e-mail will show the following in red "IMPORTANT! : The ticket for this reservation will be issued as an electronic ticket (e-ticket).

What are the advantages of electronic tickets (e-tickets)?
You save time with electronic tickets and they are more flexible since you do not have to wait to receive them. Electronic tickets let you travel with peace of mind and completely safely both before your departure and during your trip, since your ticket cannot be stolen or lost. Electronic tickets are a free service and there are no surcharges.

Will I receive my electronic ticket by courier?
No printed ticket will be sent to you.
With an electronic ticket, you simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number, and go to the airline's check-in desk to get your boarding pass.

How do I know if my electronic ticket has been issued correctly?
When you have completed the purchasing process, you will receive an e-mail with your reservation number. At this point your electronic ticket has not been issued yet. Next, one of agents will check that your reservation has been correctly entered in the airline's system and that your payment can be processed. If everything is correct, you will receive a second e-mail indicating that the ticket has been issued. At this point you have the confirmation that your ticket exists. It is an electronic ticket, so you can go directly to the airport to take your flight.

What do I need to do at the airport?
When you get to the airline's check-in desk, you need to present the required official documents (passport or national identity card) and give them your reservation number.

Can I pick my ticket up at the airport?
No, eDreams offers the following forms for receiving tickets:
- Electronic ticket

Can I cancel a reservation after purchasing a ticket?
Generally, no.
Based on the fare, the airline may not allow any cancellations.
The more inexpensive fares do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to eDreams for the reservation will not be reimbursed for any reason.
To request a cancellation, you can send an e-mail to modification.cancellation@edreams.com

Can I change my reservation?
Airlines generally charge a fee for changes. In addition to these fees, eDreams charges a 25 handling fee per person. However, we would like to remind you that based on the fare, the airline may not allow any changes.
To request a change, you can send an e-mail to modification.cancellation@edreams.com

Can I change the passenger's name on a reservation?
It is impossible to change a name: we are obliged to cancel the ticket and issue a new one. This formality may entail losing the total amount paid for the original ticket, and at best only the airline's cancelation and handling fees and eDreams fee.
To request a change, you can send an e-mail to modification.cancellation@edreams.com

What documents do I need for the flight? Who is responsible for these documents?
In order to fly, you need to provide the required official documents (passport, identity card, visa, etc.). In addition to your passport, some countries also require a visa.
The specific administrative authorities will notify you of the formalities you need for a trouble-free stay (passport, visa and vaccines). It is your responsibility to comply with these formalities. You cannot request a reimbursement if you are denied boarding because you have not presented the required documents (passport, visa, vaccination certificate, etc.). It is the passenger's responsibility to have the necessary documents for travelling.

What can I do if I was not able to complete the reservation?
You need to send an e-mail to customerservice@edreams.com immediately, clearly indicating that you tried to make a reservation on Internet but were unsuccessful. We will check your reservation and make sure that your card is not charged twice.

What should I do if I enter the wrong date or time?
You need to send an e-mail to modification.cancellation@edreams.com immediately, clearly indicating that you made an incorrect reservation on Internet. We will review the modification or cancellation conditions of your reservation. If they are allowed, we will work with you to find the best solution to your problem. We would like to remind you that many low-cost fares do not allow changes or cancellations, thus it is often impossible to do anything. Send an e-mail as soon as possible, in all cases.

What can I do if I was not able to see the last page of the confirmation?
You need to send an e-mail to customerservice@edreams.com immediately, clearly indicating that you tried to make a reservation on Internet but were unsuccessful, and you did not see the confirmation page. We will check if your reservation exists, and if it does, we will be able to confirm it. We will also make sure that the amounts charged to your card are correct and that you were not charged twice.

What should I do if I have not received a confirmation e-mail?
You need to send an e-mail to customerservice@edreams.com immediately, clearly indicating that you tried to make a reservation on Internet but you have not received a confirmation e-mail. We will make sure your reservation exists and has not been duplicated. We will also make sure that the amounts charged to your card are correct and that you were not charged twice.

How can a make a complaint?
You can send us an e-mail to claims@edreams.com, and send a copy of all the documents backing your complaint or which can help us by fax to 00 34 93 508 89 90 to the attention of the Customer Service Department.

How do I make reservations for children?
We will ask you for the age and numbers of the identity cards or passports of the children at the time of the reservation. Remember that children under age 14 or 16 must fly accompanied by an adult, depending on the airline.

Can I request an invoice?
Yes, you can send us an e-mail asking for an invoice, clearly indicating your reservation number, to the following address: backoffice-en@edreams.com

I made a reservation over the weekend and I made a mistake, how can I contact eDreams?
If you made a reservation between Friday (8 p.m.) and Monday (9 a.m.) and you would like to contact us concerning a problem with your reservation, send us an e-mail to the following address: weekend.urgent@edreams.com

How can I find out if I made a reservation?
Check your e-mail (the e-mail address you gave during the reservation). If all the steps were completed correctly, you will receive a confirmation e-mail. However, if you are unsure if you made a reservation or if the confirmation e-mail has not arrived yet, click on the "My reservations" link on the upper part of the www.edreams.fr website. After you login you will access the reservations you have made and can see their status.

How can I see the details and status of my reservations?
To see the details and status of your reservations, click on the "My reservations" link located on the upper part of the www.edreams.fr website. You need to login as a user to access this information.

What do the different flight reservation statuses mean?
Flight reservations have several statuses: Confirmed reservation: the reservation has been confirmed and we are waiting for confirmation that the tickets have been paid and from the airline before issuing the ticket. Tickets issued: payment for the tickets has been confirmed and a confirmation e-mail has been sent to you indicating the details of all the reservation information. For electronic tickets (e-tickets) this is the last step.

What are the cases covered by cancellation insurance?
The insurance company guarantees the refund of cancellation fees (a maximum 3,000), when the policyholder cancels a ticket before the departure for one of the following reasons:
- Serious illness, serious accident or death of the policyholder, of his/her spouse or common-law spouse, ascendants or descendants, brothers, sisters, brothers or sisters in-law, sons or daughters in-law, father or mother in-law.
- Damage that affects main residence or professional premises.
- Cancellation of a person, who was meant to travel with the policyholder, was registered at the same time and that compels him/her to travel by him/herself.
- Dismissal from work.
- Organ transplant of the insured, his/her spouse, ascendant or descendent relative to the first or second degree.
- Call to act as a presiding officer or poll clerk in an election, requiring attendance during the trip dates.

What is the procedure if you want to use the cancellation insurance?
You will receive the insurance policy conditions and the contact details of the insurance company with your booking confirmation. You have to contact them directly and give them all the details of your ticket and all the documents they may require concerning the loss. The insurance company will help you to go over this procedure.