Flight reviews Jet Airways Ltd Bangkok Bangkok International Airport (BKK) - London Heathrow (LHR)
Only eDreams' clients who have flown with Jet Airways Ltd from Bangkok Bangkok International Airport (BKK) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare Jet Airways Ltd with other airlines
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Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Bangkok - London 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
2out of5
Check in and boarding rating:
4.2out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
3.8out of5
Luggage handling rating:
3.7out of5
6
6Customer reviews and ratings
Date:01 October 2011
Shirley12345
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
"Staff very rude. Couldn't get a drink of water. Food was awful and waitress spilt drinks on me twice - and didn't apologise."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
1out of5
Quantity of food:
3out of5
"Aircraft: Rattly, noisy plane"
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Luggage arrived with lock broken off and holes in the case."
Date:10 August 2011
blackonyx
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: Passport control was very disorganised and there are no smoking facilities in Mumbai airport."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:11 April 2011
Idle Rover
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:01 December 2009
Colby
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
2out of5
"Stopovers: Mumbai: grim & no smoking"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:21 September 2009
emmagreenfield1
Overall rating
Overall Rating:
"I thought the service was very slow, however one member of the team - i believe her name was Michelle, she was crew on my left hand side of the aircraft and i was row 18 - she was a credit to your team. i was unwell for some of the flight and her care and concern was a great comfort to me. When you have been away for months and feel unwell it means the world to have someone offer a great service. Her personal touch was first class, she always smiled and was so polite. Please pass this on to her, i do apologise if i have the name wrong!"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:01 July 2009
LornaC
Overall rating
Overall Rating:
"A really amazing airline who take such good care of you! By far the best airline i travelled with during my trips around asia."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
"Aircraft: Good tv screen with access to a number of films/games/photos/information."
Stopovers
Stopovers:
4out of5
"Stopovers: the stopover in mumbai was a bit stressful but they got us onto the next flight..."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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