Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with AEGEAN AIRLINES from Athens E. Venizelos (ATH) to Heraklion N. Kazantzakis Apt (HER) can publish comments and airline reviews here.
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:30 August 2010
Druid
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
"The flight ATH-HER was selayed with more then an hour, as soon as we got on board the aircraft the pilot let us know that the only reason for this delayed flight was a communication error within the Traffic Air Controll center and that the plane had been waiting for passengers for over an hour. Due to this we missed out connecting shuttlebus to the hotel accomodation, which let us to spending 40euro on a taxi fare"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
"CheckIn: We were told that the airplane had not arrived yet and therefore the plane was delayed. We have entered the buss from gate to aircraft twice, only to find out we had to go back to the gate."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Date:30 June 2010
Radu
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:23 November 2009
TiffanyAiken
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
"I really enjoyed my flight to Heraklion. It was smooth and the staff was extremely friendly. The snack was good and overall was an enjoyable experience."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Check in /Boarding was very easy."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: The aircraft was clean and comfortable."