Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
2out of5
"Stopovers: The stopover in Athens was too long for waiting"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:29 April 2011
Hazzy
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Gender: Male
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What age are you? 51-70
Overall rating
Overall Rating:
2out of5
"Was allocated last row of seats. Without a mention to us about this. Food was sub standard."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: The man did not know what he was doing. Spoke to others while serving us .paid no attention to us. Took a long time to process our boarding pass. He needs more training or a position outside your firm"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
"Aircraft: Provide alcohol between Athens and santorini. Soft drink is in adequate"