Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with AEGEAN AIRLINES from Heraklion N. Kazantzakis Apt (HER) to London Heathrow (LHR) can publish comments and airline reviews here.
"better in-flight entertainment would have been good."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: online check in, please"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
2out of5
"Stopovers: Athens airport badly signed and on-ground staff brusque and a little rude. Signs that tell us 'Schengen passengers this way' may as well have been written in Greek - this reference on airport signage to an obscure EU treaty is astoundingly unhelpful."
Date:07 November 2009
PlAneta
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Gender: Female
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What age are you? under 30
Overall rating
Overall Rating:
3out of5
"It was not bad."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
"CheckIn: There are 2 self check-in machines in the Heraklion terminal, but both of them were out of order. There were 2 queues to te checkin desks, one of them stopped because that women had left. Check-in in Heraclion was the most unpleasant thing during this flight."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: There was a nice atmosphere in the aircraft."
Stopovers
Stopovers:
4out of5
"Stopovers: I didn't have any problems during the stopover in Athens. Good terminal, good information points, good boarding (there was the queue, but not long) with finger access to the aircraft"