Flight reviews American Airlines London Heathrow (LHR) - Miami Miami International Airport (MIA)

Only eDreams' clients who have flown with American Airlines from London Heathrow (LHR) to Miami Miami International Airport (MIA) can publish comments and airline reviews here.

Compare American Airlines with other airlines

British Airways	1 reviews	4.0
Continental Airlines	1 reviews	4.0
Virgin Atlantic	1 reviews	3.0
American Airlines	1 reviews	2.0

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

London - Miami

Customer reviews and ratings

Average ratings (1 customers)

Overall Rating:

2out of5

Check in and boarding rating:

3out of5

Aircraft rating:

5out of5

Comfort/Space between seats:

5out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

2out of5

Luggage handling rating:

1out of5

Customer reviews and ratings

Date:09 January 2011

Violeta8

Gender: Female

What age are you? under 30

Overall rating

Overall Rating:

2out of5

"Although the upgrade to first class made the first part of the flight very pleasant, the lost luggage was the worst that could happen to me and spoiled my vacation entirely. It was lost for 5 days and delivery to me took 2 days. Thus, i had no luggage for 7 out of 10 days. During all this time i was supposed to call american airlines all the time and investigate and be patient and keep on waiting. Once delivered, luggage was opened, damaged and robbed. More than 600 dollars worth of goods missing."

Check in and boarding

Check in and boarding rating:

3out of5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: between 30 and 40

Access to the aircraft: Finger

"CheckIn: First checked in with a self check-in machine but a seat on the second flight could not be given to me. Had to wait at an assistance desk for quite a long time."

The Aircraft

Aircraft rating:

5out of5

Cleanliness and condition/modernity of the aircraft:

5out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

2out of5

Quality of food:

4out of5

Quantity of food:

5out of5

Stopovers

Stopovers:

1out of5

"Stopovers: Had to pick up my luggage at Philadelphia and check in. Had to first check in with a company although they knew i was flying with another one. They issued a boarding pass, which i had to then change with my company. Flight was then delayed with 2 hours which made me arrive very late at Miami. The luggage was also lost with this change and arrived very late."

Luggage handling

Luggage handling rating:

1out of5

Waiting time for luggage (arrival): more than 1 hour

Lost Luggage: Yes

Damaged luggage: Yes

"Luggage handling: Lost at the transfer in Philadelphia. Took 5 days for American airlines to locate it and 2 to deliver. All this time had to call and all i was told is to be patient. When the luggage arrived, it was robbed and more than 600 dollars worth of goods are missing. Havent been reimbursed yet. Havent been compensated for the 7 days of having no luggage at my 10 day vacation."

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