Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Air Berlin from Munich Franz Josef Strauss (MUC) to Vienna Schwechat (VIE) can publish comments and airline reviews here.
Compare Air Berlin with other airlines
Air Berlin
7 reviews
4.4
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Munich - Vienna
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
4.4out of5
Check in and boarding rating:
4.3out of5
Aircraft rating:
4.6out of5
Comfort/Space between seats:
4.1out of5
Air stewards service:
4.5out of5
In-flight entertainment (Music, newspapers, TV):
3.6out of5
Luggage handling rating:
4out of5
7
7
Customer reviews and ratings
Date:02 July 2011
Tomovski
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
Waiting time at check-in: Less than 10 minutes
VIP lounge rating:
5out of5
"CheckIn: I enjoed to fly via E-dreams(Air-Berlin).I really like do it again,soon."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Date:20 May 2011
Vuyk
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"Flight in a brand new aircraft, departed on time."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: fast and friendly"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Excellent, no further comments,"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:04 April 2011
Huracan
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:11 December 2010
TanMalaysia
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:13 November 2010
eurobwoi
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
"Very enjoyable flight."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
3out of5
"Aircraft: Reasonable drink prices, and a surprise sandwich. Didn't expect that for a flight lasting an hour. Staff did well to organise it all in the short time of the flight."
Date:11 October 2010
Erni
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"A 2 hour delay on a 45 min flight without explanation did not give a good impression about the airline, only once on board did the captain apologise"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:09 July 2010
FadiJordan
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
"Great Value , comfortable flight"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 20 and 30
"CheckIn: few desks"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes