Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Air Berlin from Nuremberg
(NUE) to London Stansted (STN) can publish comments and airline reviews here.
Compare Air Berlin with other airlines
Air Berlin
4 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Nuremberg - London
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
4out of5
Check in and boarding rating:
3.8out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3.8out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
3.3out of5
Luggage handling rating:
2.5out of5
4
4
Customer reviews and ratings
Date:06 January 2011
Palito
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"Check-in staff extremely bad tempered and aggresive. Flight ok"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
"CheckIn: Ms. Weidmann made a huge scandal because suitcase was 0.8 Kg (800 grams!) too heavy. Bad tempered and non-cooperative. She alerted police and Air Berlin staff that the passanger was "difficult" because was not happy with her attitude..."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
1out of5
"Aircraft: Poor food offer: Lebkuchen or chips choice..."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Should be some little consideration: to make such a scandal for 800 grams overweight is really ridiculous"
Date:17 August 2010
AnnaP
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Date:17 December 2009
Zygmunt
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: The only crticism was that they hid the flight departure indicator board, Otherwise this is what flying should be like"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:02 September 2009
NeilTurner
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Very efficient if a little cramped"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Friendly and efficient"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Efficient although rather noisy and a little cramped"
Stopovers
Stopovers:
4out of5
"Stopovers: Fine, although quite long walks were involved"