Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Air Berlin from Berlin Tegel (TXL) to Oslo Oslo All Airports (OSL) can publish comments and airline reviews here.
Compare Air Berlin with other airlines
Air Berlin
3 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Berlin - Oslo
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
4out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3.7out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2.5out of5
Luggage handling rating:
4out of5
Incident handling rating:
2out of5
3
3
Customer reviews and ratings
Date:16 February 2011
Lalish
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
"free headphones kick de dark brunette that worked on my flight"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: they where perfect but somewhere to smoke would be good..."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: bigger tv"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
Incidents
Incident handling rating:
2out of5
Other incidents: Others
"Incidents: they destroyed my zippo"
Date:14 October 2010
aaaaaaaaaaaaaaaaaaa
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: the numbers of check in desks displayed on boards didn't correspond to actualy used ones"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:13 August 2010
Berlin2010
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Though I do think that the ground crew could have been a bit more pleasant in their approach to the customer. e.g." I don't want to seee your passport" is in my view not the most gracious way of passing on that information to a passanger."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft: