Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"The flight was operated by Air Europa and the sets were most uncomfortable"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: I used my Air France card and was unable to check in. I was forced to wait an hour in order to check in. There was no apparent reason for not letting me check in."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Date:05 August 2009
Nico
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
1out of5
"Do not lose luggage."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: long wait even 2h before boarding and possible mistake in the stickers causing luggage loss"
The Aircraft
Aircraft rating:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
"Luggage handling: Like I said avoid losing customers luggage"