Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Air France from Paris Charles De Gaulle (CDG) to Frankfurt Frankfurt International (FRA) can publish comments and airline reviews here.
Compare Air France with other airlines
Air France
5 reviews
3.4
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Paris - Frankfurt
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
3.4out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.8out of5
Aircraft rating:
3.4out of5
Comfort/Space between seats:
3.4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.5out of5
Luggage handling rating:
3.4out of5
5
5
Customer reviews and ratings
Date:15 November 2011
Kazuemiya
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 August 2011
Vanda
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:31 July 2011
TimTam
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
1out of5
"Very slow getting to and from flight, never was told what happened to our flight as we had to turn back and get onto a new one."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Fairly slow going, but polite service at check-in."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
Date:19 October 2010
Misgav34
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: The AIR-FRANCE representative , charges us extra 50 euro , only because , each one of us had an additiona 1 bag. it is an expensive fine."
Date:18 August 2009
Jeffri
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"Smooth and on time"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20