Flight reviews Air France Dundee
(DND) - London London City (LCY)
Only eDreams' clients who have flown with Air France from Dundee
(DND) to London London City (LCY) can publish comments and airline reviews here.
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| Air France | 3 reviews | 4.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Dundee - London 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
2.7out of5
Luggage handling rating:
4.5out of5
Incident handling rating:
1out of5
3
3Customer reviews and ratings
Date:10 August 2011
veetay
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: I found some of the security staff at London City Airport very authoritarian and a lot less than user friendly.
Dundee security staff were excellent."
Dundee security staff were excellent."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:05 April 2011
botsiyer
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:05 July 2010
corrie
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"Problem with return journey from City Airport.We were not advised it is now a "silent airport", computer screen stated"wait in lounge" we missed the flight as a result. Each charged £50 to book on next flight. Extremely unhappy!! Considered not our fault we missed the flight, which caused us incovenience and frustration.While waiting for next flight 3 or 4 announcements on public address system so we could easily have been called for our flight as the girl knew we had checked in in plenty of time. Staff very unhelpful. The convenience of travelling from Dundee is great but has been marred by our experience."
Surcharges
Payment by credit card (?): More than 26
Choice of seat (?): 0-2
Seat reason: No seat selected
Check In (?): 0-2
Check in reason: Airline company's check-in desk
Luggage check in (?): 0-2
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 0-2
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Check in at Dundee no problem. London see above. Dreadful system."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Refused boarding
"Incidents: because computer screen not showing boarding ie"wait in lounge" we missed our flight.No public address system used to announce boarding or call passengers."
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