Flight reviews Air France London Heathrow (LHR) - Mexico City Juarez Intl Airport (MEX)
Only eDreams' clients who have flown with Air France from London Heathrow (LHR) to Mexico City Juarez Intl Airport (MEX) can publish comments and airline reviews here.
Compare Air France with other airlines
| United Airlines | 1 reviews | 5.0 | |
| British Airways | 1 reviews | 5.0 | |
| Air France | 1 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Mexico City 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:27 June 2011
NZ Journey Man
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Transiting through the US is not a good idea. See below."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: London to Mexico was fine. Checked in online.
Mexico to London. Attempted to self check at the airport which failed. There was further confusion as it was a Delta Airlines flight operated by Aeromexico. After queueing for an hour at Delta I was told I had to check in at Aeromexico. Not happy at losing an hour. Fortunately it didn't matter as I had the time and the Aeromexico queue was only a few minutes. However it could have been a disaster as the Aeromexico queues can be an hour long as can the security queues. It will also explain why the Delta Airlines self check in service didn't work.
I suggest your itineraries make check in procedures clearer."
Mexico to London. Attempted to self check at the airport which failed. There was further confusion as it was a Delta Airlines flight operated by Aeromexico. After queueing for an hour at Delta I was told I had to check in at Aeromexico. Not happy at losing an hour. Fortunately it didn't matter as I had the time and the Aeromexico queue was only a few minutes. However it could have been a disaster as the Aeromexico queues can be an hour long as can the security queues. It will also explain why the Delta Airlines self check in service didn't work.
I suggest your itineraries make check in procedures clearer."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
1out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Missed a connecting flight
"Incidents: Transiting through Miami was a mistake as the excessively long immigration queues (all three of them) caused me to miss my connection. I have transited through the US 3 times now. All were unpleasant with this being the worst. I will now pay a little more to avoid the US. Anything to do with entering the US as a foreigner is unpleasant - I suggest you concentrate on non US transit solutions for non US citizens.
Actually you could put a transit filter on your website searches - this would be very useful as many nationalities are restricted where they can transit. As a New Zealander I generally have a very good passport for travel, it must be very difficult for some other countries.
Fortunately the Delta Airlines people were on the ball and managed to reroute me with minimal fuss and time loss. A big plus to them."
Actually you could put a transit filter on your website searches - this would be very useful as many nationalities are restricted where they can transit. As a New Zealander I generally have a very good passport for travel, it must be very difficult for some other countries.
Fortunately the Delta Airlines people were on the ball and managed to reroute me with minimal fuss and time loss. A big plus to them."
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