Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Aeromexico from Mexico City Juarez Intl Airport (MEX) to Paris Charles De Gaulle (CDG) can publish comments and airline reviews here.
"Had to make several calls to make sure a wheelchair was confirmed...also info for upgrades with Premier points sketchy and unsure."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: Except availability of wheelchair....otherwise very good...I travel this flight several times a year."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: arrival in Paris..steep metal steps..to bus with high entrance..impossible....passengers assisted me onto bus..in Paris terminal roughly told to go up to AirFrance for wheelchair ordered...AirFrance personnel finally assisted me by lift to desk..where they did a fantastic job of getting me thru to checkout."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20