Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Royal Air Maroc from Amsterdam Schiphol (AMS) to Casablanca Mohamed V (CMN) can publish comments and airline reviews here.
Compare Royal Air Maroc with other airlines
Royal Air Maroc
2 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Casablanca
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
4out of5
Check in and boarding rating:
3.5out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
2out of5
2
2
Customer reviews and ratings
Date:09 March 2011
SpanishWorldTraveller
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"Staff very friendly and efficient. Flight was very punctual and smooth.
The best way to travel to morroco. I paid 5 times more to travel with a french airline and the service, aircraft and overall quality was much worse."
Surcharges
Payment by credit card (?): 6-8
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Access to the aircraft: Finger
"CheckIn: It would save a lot of time if checck-in was available online. Otherwise checkin was quick. I only had to queue for 2 minutes and the checkin desk opened with 3 hours before the flight."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: It should have music and tv for traveller entertainment. Also, staff should offer an second round of drinks, at least a coffe in such a long flight."
Date:27 October 2009
Isabel
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Nice to have a warm meal in both directions."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Relatively speedy, given that everyone has to get their boarding pass issued - they do not do "proper" e-tickets."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Toilet smelled (just after take-off!) and the lock on the door did not function."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
"Luggage handling: We had to wait around 45 minutes after arriving in the baggage hall in Schiphol to get our luggage - I've never had to wait that long before at Schiphol and the baggage hall was NOT busy! No problems in Casablanca though!"