Flight reviews Royal Air Maroc London Heathrow (LHR) - Marrakech Menara (RAK)

Only eDreams' clients who have flown with Royal Air Maroc from London Heathrow (LHR) to Marrakech Menara (RAK) can publish comments and airline reviews here.

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Royal Air Maroc

3 reviews

2.0

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

London - Marrakech

Customer reviews and ratings

Average ratings (3 customers)

Overall Rating:

2out of5

Check in and boarding rating:

1.7out of5

Aircraft rating:

2.3out of5

Comfort/Space between seats:

2.3out of5

Air stewards service:

2out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Luggage handling rating:

3out of5

Incident handling rating:

3out of5

Customer reviews and ratings

Date:30 December 2010

Majed

Gender: Male

What age are you? under 30

Overall rating

Overall Rating:

1out of5

"It was the worst flight I ever had."

Check in and boarding

Check in and boarding rating:

1out of5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: more than 1 hour

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

1out of5

Cleanliness and condition/modernity of the aircraft:

1out of5

Air stewards service:

1out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Date:28 October 2010

Cableguy

Gender: Male

What age are you? 51-70

Overall rating

Overall Rating:

3out of5

"All in flight safety and information announcements are made in Arabic, French and English but are so bad and delivered with such machine gun like boredom as to be utterly unintelligible. It was not clear that through passengers should remain seated on the aircraft during the stop in Casablanca."

Check in and boarding

Check in and boarding rating:

2out of5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: more than 1 hour

Access to the aircraft: Foot

VIP lounge rating:

3out of5

"CheckIn: Check in at LHR was fine. Security at Marrakech was appaling and a bomb could easily have been carried on board the aircraft.. Check in at Marrakech was the usual chaos you would expect in an Arab country with people pushing in and no proper organisation. Check-in staff too busy chatting with friends to do their job properly. Passengers should have been given Departure Forms by check-in staff, or at least been informed that a completed form was required before proceeding through security. The Departure Form was the same as the Landing Form with the same questions (i.e where will you be staying in Marrakech, what is your phone number while in Marrakech etc.) Hardly appropriate questions when you are about to leave Marrakech."

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

3out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Quality of food:

3out of5

Quantity of food:

3out of5

"Aircraft: In flight announcements should be made slowly and clearly in each language."

Stopovers

Stopovers:

2out of5

"Stopovers: 40 minute stopover in Casablanca took 90 minutes in each direction due to disorganisation of passengers boarding including duplicate seat numbers issued in Casablanca for already occupied seats."

Luggage handling

Luggage handling rating:

3out of5

Waiting time for luggage (arrival): between 50 and 60

Lost Luggage: No

Damaged luggage: No

"Luggage handling: No problem with luggage at all."

Date:29 July 2009

Elnino

Gender: Female

What age are you? 30-50

Overall rating

Overall Rating:

2out of5

"Not very helpful staff and announcements are made far too quickly."

Check in and boarding

Check in and boarding rating:

2out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: No

Waiting time at check-in: between 30 and 40

Access to the aircraft: Foot

"CheckIn: We were told that we had a window seat but that was not the case."

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

3out of5

Air stewards service:

2out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

"Aircraft: No entertainment, unfriendly service, food was of poor quality, no safety instruction cards available on the return flight."

Luggage handling

Luggage handling rating:

3out of5

Waiting time for luggage (arrival): between 30 and 40

Lost Luggage: No

Damaged luggage: No

"Luggage handling: Care cannot be taken as my case was very scuffed and dirty"

Incidents

Incident handling rating:

3out of5

Other incidents: Unindicated technical stopovers

"Incidents: When the scheduled continuing flight from Casablanca was cancelled, we were not given an explanation as to why, or when (or if) we would be arriving in Marrakech."

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