Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Royal Air Maroc from Lisbon Lisboa (LIS) to Marrakech Menara (RAK) can publish comments and airline reviews here.
Compare Royal Air Maroc with other airlines
Royal Air Maroc
1 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Lisbon - Marrakech
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
3out of5
Check in and boarding rating:
1out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Travel with children rating:
3out of5
Luggage handling rating:
3out of5
Incident handling rating:
2out of5
1
1
Customer reviews and ratings
Date:27 April 2011
LynneE
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: In Lisbon they said we should check our carry ons then said ok we didn't have to. Then at the gate we had to. on the return flight there was some sort of ground workers strike so the check in was delayed for 2 hours with NO information made available."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Travelling with children
Travel with children rating:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: They need a clear hand luggage policy."
Incidents
Incident handling rating:
2out of5
"Incidents: The KIng of Marocco was in Marrakesh so our flight was delayed adn no information was given."