Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Avianca from Bogota Eldorado (BOG) to Lyon Saint Exupery (LYS) can publish comments and airline reviews here.
Compare Avianca with other airlines
Avianca
1 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Bogota - Lyon
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
4out of5
Check in and boarding rating:
5out of5
Aircraft rating:
5out of5
Comfort/Space between seats:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
5out of5
1
1
Customer reviews and ratings
Date:10 September 2010
marazul
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"The only thing I did not like at all is that my flight was supposed to be Bogota-Madrid-Lyon and when I received the e-ticket I discovered it was Bogotá-Medellin-Madird-Lyon. I understand this is not e-dreams fault but the airlines'. However, it was very unpleasant to discover my flight was longer than what I expected."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
2out of5
"Stopovers: I had a stop in Madrid. I consider it was too long (10 hours). It is a sh.me there is not a faster connection from Madrid to Lyon. Also there was a stop in Medellin that I did not know about it when I bought my ticket."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes