Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Avianca from Bogota Eldorado (BOG) to Toronto Pearson International Airport (YYZ) can publish comments and airline reviews here.
Compare Avianca with other airlines
Avianca
1 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Bogota - Toronto
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
3out of5
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling rating:
5out of5
1
1
Customer reviews and ratings
Date:29 August 2011
Jaymad
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Value for money rating (experience/price):
3out of5
"Flight was delayed 4.5 hours leaving Ft.Lauderdale due to maintenance."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
2out of5
"Stopovers: It took an hour and a half to clear customs in the U.S. as there were very few Customs agents working. Being a Canadian in transit, I was processed very quickly without the formalities required by other travelers. I believe there should have been an expedited line for people in my situation. The ongoing flight was delayed 4.5 hours in FLL."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30