Flight reviews Avianca Guayaquil Simon Bolivar (GYE) - Bogota Eldorado (BOG)
Only eDreams' clients who have flown with Avianca from Guayaquil Simon Bolivar (GYE) to Bogota Eldorado (BOG) can publish comments and airline reviews here.
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| Avianca | 2 reviews | 2.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Guayaquil - Bogota 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
2out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Incident handling rating:
2out of5
2
2Customer reviews and ratings
Date:17 August 2011
Anna Matin
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"the flight itself was ok but the problem raised when i started to check in for the flight back. The Avianca check in official asked me about my ticket back to Russia (im a Russian temporaly staying in Ecuador as a tourist for 2 months and i had with Avianca a short trip to Colombia and back to Ecuador Russian citizens do not need any kind of visa in that case.) I didnt have a ticket back to russia with me as nobody warned me that it would be necessary and i had to manage as fast as possible so as to get to my mail and to print it otherwise i risked to miss my flight. I wonder why the Avianca officials didnt warn me that i will need to have a ticket back to Russia with me when I entered Colombia and not when I was about to leave it? this would be much more logical and besides i would have enough time to reach to my e-ticket and to print it instead of doing this hastily 1 hour before the flight back. Thank you for paying your attention to me."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: the flight itself was ok but the problem raised when i started to check in for the flight back. The Avianca check in official asked me about my ticket back to Russia (im a Russian temporaly staying in Ecuador as a tourist for 2 months and i had with Avianca a short trip to Colombia and back to Ecuador Russian citizens do not need any kind of visa in that case.) I didnt have a ticket back to russia with me as nobody warned me that it would be necessary and i had to manage as fast as possible so as to get to my mail and to print it otherwise i risked to miss my flight. I wonder why the Avianca officials didnt warn me that i will need to have a ticket back to Russia with me when I entered Colombia and not when I was about to leave it? this would be much more logical and besides i would have enough time to reach to my e-ticket and to print it instead of doing this hastily 1 hour before the flight back. Thank you for paying your attention to me."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Incidents
Incident handling rating:
2out of5
"Incidents: the flight itself was ok but the problem raised when i started to check in for the flight back. The Avianca check in official asked me about my ticket back to Russia (im a Russian temporaly staying in Ecuador as a tourist for 2 months and i had with Avianca a short trip to Colombia and back to Ecuador Russian citizens do not need any kind of visa in that case.) I didnt have a ticket back to russia with me as nobody warned me that it would be necessary and i had to manage as fast as possible so as to get to my mail and to print it otherwise i risked to miss my flight. I wonder why the Avianca officials didnt warn me that i will need to have a ticket back to Russia with me when I entered Colombia and not when I was about to leave it? this would be much more logical and besides i would have enough time to reach to my e-ticket and to print it instead of doing this hastily 1 hour before the flight back. Thank you for paying your attention to me."
Date:29 January 2011
rosemarie
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): More than 26
Seat reason: Other
"Surcharges comments: extra tax of 40 usd which i didnt know at quito"
Check in and boarding
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Access to the aircraft: Finger
"CheckIn: i didn,t know that avianca did not fly to quito, there was no info at the airport gayaquil, the avianca info dsk opened at 08:30 whereas my flight go at 07:75!!
it was hard to get out the operating airline which had been aero gal"
it was hard to get out the operating airline which had been aero gal"
The Aircraft
Aircraft rating:
4out of5
"Aircraft: aerogal not good
avianca good"
avianca good"
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