Flight reviews Alitalia Barcelona El Prat (BCN) - Istanbul Ataturk (IST)
Only eDreams' clients who have flown with Alitalia from Barcelona El Prat (BCN) to Istanbul Ataturk (IST) can publish comments and airline reviews here.
Compare Alitalia with other airlines
| Austrian Airlines | 1 reviews | 5.0 | |
| Swiss | 3 reviews | 4.0 | |
| Turkish Airlines | 2 reviews | 4.0 | |
| Alitalia | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Barcelona - Istanbul 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
1out of5
1
1Customer reviews and ratings
Date:02 June 2010
Dennis
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: Yes
"Luggage handling: I recently return from Istanbul, Turkey via Rome and Barcelona. When I arrived in Barcelona,my luggage was not there and I subsequently reported the missing luggage to the Ground force section there.
I was told that my luggage would be sent to my home in Utrera, Spain via Sevilla airport. Once my bags arrived at Sevilla, I was called by Groundforce personnel and told to come to the airport to retrieve my luggage. I vehemently complained about the fairness of this practice but was told that the luggage must past customs first.
This is my point. If the baggage had been delivered to me when I arrived in Barcelona, I would have cleared customs there, so why must I be inconvenienced when it is your responsibility to get my luggage to me? Will you reimburse me for the travel cost associated with retrieving my luggage or are you just in the business of providing unprofessional services to customers?"
I was told that my luggage would be sent to my home in Utrera, Spain via Sevilla airport. Once my bags arrived at Sevilla, I was called by Groundforce personnel and told to come to the airport to retrieve my luggage. I vehemently complained about the fairness of this practice but was told that the luggage must past customs first.
This is my point. If the baggage had been delivered to me when I arrived in Barcelona, I would have cleared customs there, so why must I be inconvenienced when it is your responsibility to get my luggage to me? Will you reimburse me for the travel cost associated with retrieving my luggage or are you just in the business of providing unprofessional services to customers?"
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