Flights » Airline Reviews » Alitalia AZ » Flight reviews Rome Fiumicino (FCO) - Brindisi Papola Casale (BDS)

Alitalia AZ Flight reviews Alitalia Rome Fiumicino (FCO) - Brindisi Papola Casale (BDS)

 
Only eDreams' clients who have flown with Alitalia from Rome Fiumicino (FCO) to Brindisi Papola Casale (BDS) can publish comments and airline reviews here.

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Alitalia 6 reviews 3.7  
Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating: 
3.7 out of 5
3.7out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
Check in and boarding rating: 
3.7 out of 5
3.7out of5
Aircraft rating: 
3.7 out of 5
3.7out of5
Comfort/Space between seats: 
3.3 out of 5
3.3out of5
Air stewards service: 
3.4 out of 5
3.4out of5
In-flight entertainment (Music, newspapers, TV): 
2.3 out of 5
2.3out of5
Travel with children rating: 
3 out of 5
3out of5
Luggage handling rating: 
3.5 out of 5
3.5out of5
Incident handling rating: 
2 out of 5
2out of5
Customer reviews and ratingsReview This Product
Date:26 September 2012
caca
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
"First time that we had great crew on board.
The head of cabin crew was very friendly with passengers and very helpfull.
The aircraft was dirty and we have notice that you don't serve snacks anymore."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: There are self check in machine however we check in at counter because we were traveling with children's."
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
1 out of 5
1out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Date:14 November 2011
christiane
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:18 September 2011
HPaniale
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1out of5
Value for money rating (experience/price): 
1 out of 5
1out of5
"We missed the connecting link between Rome and Brindisi due to a problem at Rome Airport with the gangway when our first flight from Bristol arrived. Alitialia did not allow us to check online previously (despite best efforts) as it is against their policy to do so if travelling with an infant. i would not fly with Alitialia again for this reason as if we have been checked in online, we would have made our original flight. As it was, we had to purchase new flight tickets for a later flight which cost us a fortune. Neither Alitalia nor Edreams alerted us to this policy when booking with an infant."
Surcharges
Food (?): 22-26
Drink (?): 8-10
"Surcharges comments: We had to pay E309.49 for seats on a later flight due to not being allowed to check in in advance and problems with Rome Airport gangway. We had to wait in Rome for 4 hours and therefore pay for extra food and drink for a family of 4."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: See above. Not aloud to do online check in in advance as travelling with an infant. Other airlines allow this. Missed flight as a result. Self check in machines did not recognise eticket number provided."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4out of5
Quality of food: 
2 out of 5
2out of5
Quantity of food: 
2 out of 5
2out of5
Travelling with children
Travel with children rating: 
3 out of 5
3out of5
Child's pushchair: they let me take it to the aircraft
"Children: Should be allowed to check in online as with all other airlines."
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating: 
2 out of 5
2out of5
"Incidents: Se above."
Date:17 August 2011
brava
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
2 out of 5
2out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Travelling with children
Travel with children rating: 
3 out of 5
3out of5
Date:22 January 2011
capo77
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: I wanted to book sports equipment as extra baggage on-line and was unable to do so as their check in and ticket management is in Italian only. Yes, I know Iwas in Italy"
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:27 June 2010
nellieK
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5out of5
"short flight -
easy checkin
on time, comfortable flight"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
4 out of 5
4out of5
 
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