Flight reviews Alitalia Rome Fiumicino (FCO) - London Heathrow (LHR)
Only eDreams' clients who have flown with Alitalia from Rome Fiumicino (FCO) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare Alitalia with other airlines
| Lufthansa | 2 reviews | 4.5 | |
| British Airways | 11 reviews | 3.5 | |
| Alitalia | 7 reviews | 3.1 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Rome - London 
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.4out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2.8out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
7
7Customer reviews and ratings
Date:02 November 2011
Ollie D
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"More substantial meal as this was an evening flight at dinner time."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Very quick check-in."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
2out of5
"Aircraft: Clean plane. But could've done with more leg room in economy as both myself and my friend are over 6 foot tall and it was midly uncomfortable."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Nothing broken or lost."
Date:28 June 2011
luigijov
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
Date:14 October 2010
Plym
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"Flight delayed 1hr because first half of passengers aboard used up all the overhead luggage space, & second half had to somehow store their luggage under their seats, on thier laps, etc. Cabin crew were unsympathetic. Alitalia MUST implement stricter control over quantity and size of luggagein cabin. Wouldn't use them again. Missed Heathrow connections. No apologies received."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Electonic boards indicated 'boarding' at least 25 mins before actually commenced. No announcements, no changes made to screens. Website for online check-in in Rome was a shambles. Gave up in the end."
The Aircraft
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: See 1. above. 'refreshments' were very slow in coming. Only came round once. No attempt made by cabin staff to collect any rubbish. Had to shuffle/crunch through piles of newspapers, paperbags, plastic cups, etc to get off,"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: See 1. above re shambolic cabin luggage situation"
Incidents
Incident handling rating:
1out of5
Other incidents: Waiting in the aircraft
"Incidents: see above"
Date:08 August 2010
jade857
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"they have lost my luggage after being '99%' sure it would be there the next day."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 50 and 60
Access to the aircraft: Foot
"CheckIn: the queues were so huge we were late checking in"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: somehow we were seated in business class and the guy was fantastic"
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: luggage is lost"
Date:02 August 2010
Brobat
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
3out of5
"Stopovers: In Milan Linate I had little time to get to the connecting flight, and the route was very poorly signposted. The connection involved checking in again, and going through security again."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:30 July 2010
paradise984
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:21 April 2010
lucyloo
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: The stop over in Milan was a caos due to the volcano."
Luggage handling
Luggage handling rating:
2out of5
Damaged luggage: Yes
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