Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"very friendly service and free drink greatly appreciated"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
5out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:09 April 2011
Cleto
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"Minor delays on departure but generally ok. Cabin crew rather sullen and unfriendly."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Check-in staff okay. Boarding a little slapdash (could hardly make out what the announcement was) due to monotonous rambling of the message."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Date:18 April 2010
Mollyhw
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: I checked in just short of an hour before the flight but the counter was most helpful and obliging. I'm really thankful !"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: For the price I paid which was less than Eur100 and included baggage it was excellent ! I am really pleased it wasn't like the budget airlines which you could pay even more and still had to pay for baggage. I would choose Aitalia again"