Flight reviews Alitalia London Heathrow (LHR) - Catania Fontanarossa (CTA)
Only eDreams' clients who have flown with Alitalia from London Heathrow (LHR) to Catania Fontanarossa (CTA) can publish comments and airline reviews here.
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| Alitalia | 10 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Catania 
Customer reviews and ratings
Average ratings (10 customers)
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
3.4out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
3.4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
3.4out of5
Incident handling rating:
1out of5
10
10Customer reviews and ratings
Date:16 November 2011
charlesl
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
"Lack of food or drink on the flight - I was not expecting such a poor offering given the price I paid for the flights. Also very poor customer service, organisation (rushing between transfers despite being in a party of a pregnant woman and a very old couple who couldn't move as fast as the air stewardess), flights always late. Never flying Alitalia again."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
VIP lounge rating:
1out of5
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Old aircraft, absolutely nothing besides coffee and water. Very poor."
Date:09 October 2011
Bronte
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Lost Luggage: No
Damaged luggage: No
"Luggage handling: when checking in at catania, it was understood that a luggage belt had broken down, but this wasn't communicated down the queue of waiting passengers by the staff. This caused frustration, particularly when the staff started top extract hand carrying luggage passengers only from the queue. This also caused puzzlement as to what was determined as Hand luggage at this particular time and was being question by the waiting passengers."
Date:31 August 2011
Giovanni Casotti
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"The savoury/sweet snacks were quite novel I thought, although my friend thought we should have had something more substantial...a wrap perhaps?"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: On-line check-in was easy and we experienced no problems at Heathrow."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: DM-80's all the way? Much smoother and quieter than more modern Airbus. Probably because engines at the back."
Stopovers
Stopovers:
3out of5
"Stopovers: If you mean connections, yes. It was amusing getting off at Milan Linate..walking what seemed halfway around the airport only to get on another plane next to the one we had got off 20 mins earlier!"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Efficient"
Date:31 August 2011
lallamiele
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: very long wait between flights"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
Date:30 May 2011
wroclaw82
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Date:19 April 2011
Kiwichick
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Provide meals instead of snacks during meal times!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:12 October 2010
mrreviewer
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Flight was late, and after having had to wait in the terminal for 35 minutes, we consequently had to wait in the aircraft for another 25 mintues. Staff were unfriendly."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: Poorly organized queue system after a long delay - no explanation"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: My suitcase was delivered quickly but for some reason it was very wet"
Date:17 August 2010
PatriciaM
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Everything went as planned."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
"Stopovers: The stopover in Milan was short with enough time to move from one gate to the other."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:29 May 2010
Patmreid
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:22 July 2009
Fiona
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"NEVER fly Alitalia"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 40 and 50
Access to the aircraft: Bus
"CheckIn: At LHR, they only had 1 person checking in all economy passengers, the queue was huge."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Stopovers
"Stopovers: all flights delayed so rushing to get to connecting flights all the time."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: they lost my luggage on the way there AND on the way back - unbelievable. both times it came 1/2 days after even though there were flights on the same day"
Incidents
Incident handling rating:
1out of5
"Incidents: not even a apology at Catania airport, no status updates nothing!"
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