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Alitalia AZ Flight reviews Alitalia London Heathrow (LHR) - Rome Fiumicino (FCO)

 
Only eDreams' clients who have flown with Alitalia from London Heathrow (LHR) to Rome Fiumicino (FCO) can publish comments and airline reviews here.

Compare Alitalia with other airlines

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Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
London - Rome
Customer reviews and ratings
Average ratings (24 customers)
Overall Rating: 
3.6 out of 5
3.6out of5
Value for money rating (experience/price): 
3.7 out of 5
3.7out of5
Check in and boarding rating: 
3.7 out of 5
3.7out of5
Aircraft rating: 
3.6 out of 5
3.6out of5
Comfort/Space between seats: 
3.7 out of 5
3.7out of5
Air stewards service: 
3.7 out of 5
3.7out of5
In-flight entertainment (Music, newspapers, TV): 
2.4 out of 5
2.4out of5
Travel with children rating: 
4 out of 5
4out of5
Luggage handling rating: 
3.7 out of 5
3.7out of5
Incident handling rating: 
2 out of 5
2out of5
24
24
Customer reviews and ratings
Date:21 March 2012
tinilla
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
2 out of 5
2out of5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
2 out of 5
2out of5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:12 October 2011
patrick1982
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Date:28 September 2011
Doozer
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
4 out of 5
4out of5
"Aircraft: Blankets as even though it is a short flight when it is in the middle of the night and you like to sleep it is cold without."
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:06 August 2011
marion11
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Date:09 July 2011
kisco
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5out of5
"None"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Not your fault. Security very picky."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
"Aircraft: none"
Date:02 May 2011
Ambassadrice du Chocolat
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
1 out of 5
1out of5
"Flight AZ 229 on 22 April from London-Heathrow to Milan was overbooked and I was bumped from the flight. Alitalia staff at the airport were not very helpful or understanding. I was rerouted on a later direct flight from London to Rome, in order to make an important connection and meeting in Umbria that afternoon. Alitalia told me I'd receive a voucher for this inconvenience, but I received no reimbursal."
Surcharges
Payment by credit card (?): More than 26
"Surcharges comments: I paid 234.11 Euros for the ticket, though originally it was to cost me 196.46 Euros. There was a problem when I submitted my reservation and Alitalia cancelled it; I then had to redo the procedure and eDreams charged me the higher fare. I complained to eDreams, but they would not reimburse me the 38 pounds difference in price, even though eDreams was still offering London-Rome tickets at a lower rate."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
"CheckIn: Even though I took the earliest Heathrow Express to the airport to arrive in time to check-in, all seats had been taken by earlier check-ins. I was not informed that I could check-in online before the flight so as to avoid this problem of overbooking and bumping."
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Date:27 April 2011
Elise.Maslen
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4out of5
Quality of food: 
5 out of 5
5out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Lost Luggage: No
Damaged luggage: No
Date:12 April 2011
globaltrotter
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1out of5
Check in and boarding
Check in and boarding rating: 
1 out of 5
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: a minimum level of communications with tired passengers re. near 5-hour delayed departure"
The Aircraft
Aircraft rating: 
2 out of 5
2out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
1 out of 5
1out of5
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): between 20 and 30
Date:23 March 2011
bighands
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3out of5
"more food"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
VIP lounge rating: 
1 out of 5
1out of5
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:10 March 2011
highflyer2011
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
"On time, relatively comfortable seats and an ok cabin service."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
 
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