Flight reviews Alitalia London Heathrow (LHR) - Naples Capodichino (NAP)
Only eDreams' clients who have flown with Alitalia from London Heathrow (LHR) to Naples Capodichino (NAP) can publish comments and airline reviews here.
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| Alitalia | 8 reviews | 3.4 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Naples 
Customer reviews and ratings
Average ratings (8 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.8out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4.1out of5
Air stewards service:
3.9out of5
In-flight entertainment (Music, newspapers, TV):
1.9out of5
Travel with children rating:
2out of5
Luggage handling rating:
4out of5
Incident handling rating:
3out of5
8
8Customer reviews and ratings
Date:13 September 2011
docagg
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:02 July 2011
NickyHazelton
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"All fine on airplane, but instructions and availability of what to do in airports not so good."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
"CheckIn: Couldn't auto check in even though there were self check-in machines in the terminal, so had to queue for a long time then rush to boarding area."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: Aircraft ok except for entertainment. In some planes could watch the flight, but in others there was nothing."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: OK apart from the time queuing to hand luggage in."
Date:31 May 2011
MikeGo
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Travelling from Naples - London, had 1 stop at Milan, had to change airport ,only had 1/2 hour to get bus which cost 13 euros each, no room for error or I would have missed my connections. Did not know this at time of booking flights."
Surcharges
"Surcharges comments: 13 euros for bus to transfer of airport at Milan."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Had to check in twice on return journey.(Naples-Milan-London)"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Travelling with children
Travel with children rating:
2out of5
"Children: Children where given no children complimentary packs."
Stopovers
Stopovers:
1out of5
Date:15 March 2011
BikolBoy
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: had to wait longer to know which gate to board. then boarding was delayed."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
2out of5
"Stopovers: The stopover in Rome was terrible. We were bused from the plane to terminal 3. then had to go through security checks again - did not understand this since we just came from the plane. It took a while and had to walk all the way to terminal 1, B15 to catch my connecting flight to Naples. Almost missed my connecting flight. i got there as we are about to board but for me to make it there in time, i had to run and walk fast. I have have hypertension so i did not appreciate that."
Date:14 September 2010
jinchadey
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Couldn't get my luggage until 2 days after. It took too long for the return plane from Naples to take off."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: no comment"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: No comment"
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: Waited two days to collect my luggage"
Date:16 August 2010
Jamesm76
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Punctuality and general customer service fine. But no meal on either flight!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: Decent leg room which helped. No TV available to watch or free newspapers handed out. only one drinks run no food apart from biscuits"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:28 July 2010
viglio
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"very good greeting even though flight was late and missed connect . But they accomadated very well."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
"CheckIn: good"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: looked new"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 May 2010
beulah
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"I had a good flight. the cabine crew staff were polite and very helpful"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
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