Flight reviews Alitalia London Heathrow (LHR) - Palermo Punta Raisi (PMO)
Only eDreams' clients who have flown with Alitalia from London Heathrow (LHR) to Palermo Punta Raisi (PMO) can publish comments and airline reviews here.
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| Alitalia | 6 reviews | 2.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Palermo 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.3out of5
Aircraft rating:
2.7out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
3.2out of5
In-flight entertainment (Music, newspapers, TV):
1.7out of5
Travel with children rating:
3out of5
Luggage handling rating:
2.5out of5
Incident handling rating:
1out of5
6
6Customer reviews and ratings
Date:22 September 2011
ClaudiaT
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
3out of5
Child's pushchair: they let me take it to the aircraft
Stopovers
Stopovers:
2out of5
"Stopovers: Had to walk a huge distance to my connecting flight with a toddler who is not walking confidently, carrying hand luggage, my 22 month old and 28 months pregnant."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Strollers should be made available to customers travelling with infants as they leave the plane."
Date:26 June 2011
ikari
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"It was so terrible. Alitalia lost our bagagge and there is no appologies. Now we negotiate about the compensation. we never use Alitalia again!!"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: so dirty seat!"
Stopovers
"Stopovers: The stopover in Milan took long time"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: they lost our laggage.We had to wait long time and eventually we could not find that"
Incidents
Incident handling rating:
1out of5
"Incidents: The staff at the airport was so unhelpful."
Date:24 May 2011
BobWhiteman
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"tea & coffee were awful, choice of soft drinks curious, blood orange juice??"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:06 July 2010
BrunoPL
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"ALITALIA DOES NOT PROTECT YOUR PRIVATE INFORMATION. A passenger that was supposed to be seated next to me (but ended up in a different seat), contacted me on my mobile to ask me to meet him. He obtained my name and personal information from the airline!! He told he worked for them and that is how he got it. I don't know if it he works for them or not but he definetely retrieved my data from them. Be very careful because the airline does not think twice about sharing your address, phone and name with strangers! I called customer services to complain but I was send from one operator to another without answers.
Besides, I checked in on-line 24 hours earlier and I was relocated to another seat. This happened to 8 other passengers and we were all relocated to the same three seats. Both flights (to and from Italy) were delayed for over an hour. The take off and landing were anything but smooth."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Bus
"CheckIn: Inefficient both in London, Milan and Palermo. Takes too long."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: The planes are rather old and noisy, you just don't feel safe and comfortable. It was clean."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: The luggage took a long time to be delivered. My suitcase was scratched"
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: See my main review. ALITALIA DOES NOT ABIDE TO THE DATA PROTECTION AGREEMENT."
Date:19 December 2009
AlessandraLauria
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Stopovers
Stopovers:
2out of5
"Stopovers: was late almost one hour and Half"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:24 August 2009
Serena
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"fkight was ok, but bags did not arrive at destination until 5 days after we landed in Palermo. Alitalia level of customer service at baggage reclaim was shockingly bad - lack of clear information, unhelpful staff and lots of unhappy people stranded at arrival with no clear news of where their luggage was or whether it was ever going to be recovered. Customer service in the 5 days before our luggage was located was equally bad and we spoke to lots of clueless people who could not give us any clear info re our luggage. This caused us a lot of inconvenience and we will now be thinking twice before getting an Alitalia flight again! we later found out that this happens al the time with this airline and that people always go through similar experiences. It's not yet clear whether we will be recompensated for the inconveninence."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: old aircraft with very outdated interior - however pilots seemed well prepared and both flight and landing were always smooth."
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: as above"
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