Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Alitalia from Pisa Galileo Galilei (PSA) to Rome Fiumicino (FCO) can publish comments and airline reviews here.
Compare Alitalia with other airlines
Alitalia
4 reviews
4.8
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Pisa - Rome
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
4.8out of5
Check in and boarding rating:
4.5out of5
Aircraft rating:
4.8out of5
Comfort/Space between seats:
4.8out of5
Air stewards service:
4.5out of5
In-flight entertainment (Music, newspapers, TV):
3.3out of5
Luggage handling rating:
3.3out of5
4
4
Customer reviews and ratings
Date:27 May 2011
Japi
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:05 July 2010
dontneedone
Overall rating
Overall Rating:
5out of5
"Very quick and convienient. The service was not long at all, which was a shame because the plane had decent legroom unlike the other cheap airlines we've traveled."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Saw the crew unloading the luggage from the plane as we left the cabin, wasnt too much care taken so dont pack anything valuable."
Date:02 July 2010
ReneeM
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
5out of5
"Excellent landing!! Compliments to the Captain and co pilot!"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: To have "FRAGILE" lables at the check in counter."
Date:05 December 2009
Monica
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft: