Flight reviews British Airways Barcelona El Prat (BCN) - London Heathrow (LHR)
Only eDreams' clients who have flown with British Airways from Barcelona El Prat (BCN) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare British Airways with other airlines
| British Airways | 7 reviews | 3.0 | |
| IBERIA | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Barcelona - London 
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating:
Check in and boarding rating:
3.1out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
3.2out of5
7
7Customer reviews and ratings
Date:16 July 2011
CHHE
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:06 May 2011
snafu
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:31 December 2010
Silviabcn
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Luggage check in (?): More than 26
No of bags: 2
"Surcharges comments: In my opinion ?42 for a second case it is far too expensive."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: There were only two members of BA staff at check-in and we were queueing for about 25 mins. There should be more staff especially when it is approaching the 45min check-in deadline before embarkment. The most ridiculous situation is that I had already checked-in on line and I was supposed to use the bag drop service, but this is nothing faster or better than the normal check-in."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: ?42 for a second bag is too expensive to fit the purpose."
Date:08 July 2010
Zaidah
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"overall ok but the service on the drop in bags are lousy, person in charge insist on charging my poster tube (which is only a mere 0.5kg & usually travelled under surfboard so it was not considered an extra baggage) as 2nd baggage or else he said (arrogantly!) you can take it up with you on board. I already have one hand baggage, of course I can't!!!"
Surcharges
Payment by credit card (?): 0-2
Luggage check in (?): 0-2
No of bags: 2
"Surcharges comments: Poster tube is consired a baggage? since when? but that was what I was charged for."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: make sure the person at the desk is helpful & nice"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: make sure person in charge know what luggage should be checked in"
Date:30 May 2010
Paul00
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"Plane broke down and was 6 hours late. But biggest issue was lack of information, and BA representative on site. Iberia person ell did well"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Couldn't get into long after passport control"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: Old and tired"
Luggage handling
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:04 November 2009
gilbert
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"a small snack would have been appreciated as prior to leaving there was no warning of the snacks being cancelled due to cutbacks"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: checking in at Barcelona was shockingly slow, l waited for 70 mins to drop off luggage."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:31 August 2009
Stacey33
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"No leg room, uncomfortable chairs (headrests gave me a sore neck); Stewards did not speak English very well so I did not understand what they were saying; no entertainment on board and there was no food included (to charge for food on a BA flight even if it is codeshare is crazy!). I was left sore, bored and hungry after this flight!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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