Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with British Airways from Bordeaux Merignac (BOD) to London Gatwick (LGW) can publish comments and airline reviews here.
Compare British Airways with other airlines
British Airways
6 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Bordeaux - London
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
4out of5
Check in and boarding rating:
4.2out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
3.7out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.2out of5
Travel with children rating:
3out of5
Luggage handling rating:
4out of5
Incident handling rating:
3out of5
6
6
Customer reviews and ratings
Date:04 September 2010
Brennie
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
"Aircraft: I usually fly long-haul and B/Class. Not keen on Economy but tolerable for short-haul"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:04 September 2010
Gillian
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Date:30 July 2010
goony
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Good information"
Surcharges
Payment by credit card (?): 8-10
Luggage check in (?): 0-2
No of bags: 1
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: furnishings showed signs of wear . However my return flight with BA was £40 cheaper than Easyjet and in all aspects superior for a cheap no frills flight."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:15 July 2010
DRGPE
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"Pas de soucis, super à l'heure vive British Airways!!!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: Personnel au sol et PNC super bien"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Siège confortable, service à bord super sympathique"
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: Pas de bagages sur le tapis à Londres attente plus d'une heure, avant d'aller voir un agent, car plusieurs vols sur le même tapis!!!!! Bagages récupérés par l'agent"
Date:08 July 2010
Fletch
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"No meal and 3x the price of Ryan air for not much difference!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Travelling with children
Travel with children rating:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:31 January 2010
Peterg
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: A bit tatty. The stitching was unravelling on the seat in front, and the basin in the loo didn't work properly."