Flight reviews British Airways Rome Fiumicino (FCO) - London Heathrow (LHR)
Only eDreams' clients who have flown with British Airways from Rome Fiumicino (FCO) to London Heathrow (LHR) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsRome - London 
Customer reviews and ratings
Average ratings (11 customers)
Overall Rating:
Check in and boarding rating:
3.9out of5
Aircraft rating:
3.7out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Travel with children rating:
4out of5
Luggage handling rating:
3.4out of5
Incident handling rating:
1.5out of5
11
11Customer reviews and ratings
Date:08 February 2011
Phoo
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"Everything went smoothly. On time, pleasant cabin staff, what more can I add."
Surcharges
Payment by credit card (?): 4-6
Choice of seat (?): 4-6
Seat reason: Window
Check In (?): 0-2
Check in reason: Check-in online
Luggage check in (?): 0-2
No of bags: 1
Hand luggage (?): 0-2
"Surcharges comments: Not even certain if these figures are accurate; I know I paid some air company at some stage, but it may not even have been you guys."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: For the purposes of communication, please always ensure you have at least one UK native on the desk!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: None"
Date:04 January 2011
firno93
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: One large bag remains missing after two days."
Incidents
Incident handling rating:
2out of5
Date:25 October 2010
Loren
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"BA559 23/10/10
after the 5hour delay (which is fine, i know this happens) i was told by the air staff that british airways would provide accomadation for me at a london hotel as it would be too late to check in at the backpackers i was supposed to be going to by the time we landed.
when landed i was told by ground staff that there was nothing they would do about my accommodation, not even a taxi fare as the tubes and hotel hopper buses had finished. absolutely no help and no suggestions whatsover. and there was no service open at the airport at this time of the night.
caught a bus to a local and apparently cheaper hotel, park inn, and was told that they and every other hotel on this block was fully booked. it was now 2am on the streets of london, a huge suitcase and a young woman not prepared to go into central because of the risks and no guarantee for a bed.
i will not be relying on any information given to me by your air or ground staff again and am completely dissappointed to say the least.
if they had of given me realistic advice i may have been able to make some calls while waiting on the plane to sort out accommodation but had been told not to do anything because the airline will have to sort it."
after the 5hour delay (which is fine, i know this happens) i was told by the air staff that british airways would provide accomadation for me at a london hotel as it would be too late to check in at the backpackers i was supposed to be going to by the time we landed.
when landed i was told by ground staff that there was nothing they would do about my accommodation, not even a taxi fare as the tubes and hotel hopper buses had finished. absolutely no help and no suggestions whatsover. and there was no service open at the airport at this time of the night.
caught a bus to a local and apparently cheaper hotel, park inn, and was told that they and every other hotel on this block was fully booked. it was now 2am on the streets of london, a huge suitcase and a young woman not prepared to go into central because of the risks and no guarantee for a bed.
i will not be relying on any information given to me by your air or ground staff again and am completely dissappointed to say the least.
if they had of given me realistic advice i may have been able to make some calls while waiting on the plane to sort out accommodation but had been told not to do anything because the airline will have to sort it."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Incidents
Incident handling rating:
1out of5
"Incidents: as mentioned above"
Date:08 October 2010
piranero
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:27 August 2010
MayanMoon
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:27 July 2010
ElizabethJenkins
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"No problems - comfortable flight. Good snack and very good service"
Check in and boarding
Check in and boarding rating:
5out of5
Waiting time at check-in: between 10 and 20
"CheckIn: No problems - quick check in - easy to find desks and boarding gates.Had baggage so so did not do self check -n did not have computer for online"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
5out of5
"Aircraft: Comfortable and clean. Hard to remember all details requested as have been on several planes since. Perhaps could fill in a form on board."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:27 June 2010
OLIVEOIL
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 June 2010
Lionman
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Kept us in plane for more than an hour waiting"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 40 and 50
"Luggage handling: It took forever to get the bag at final destination."
Date:25 May 2010
kiwis2
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:05 May 2010
Brook
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Food was terrible"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
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