Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with British Airways from Frankfurt Frankfurt International (FRA) to Edinburgh Turnhouse (EDI) can publish comments and airline reviews here.
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British Airways
1 reviews
1.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Frankfurt - Edinburgh
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
1out of5
Check in and boarding rating:
2out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
1
1
Customer reviews and ratings
Date:08 November 2009
Stefano88
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
1out of5
"-All flights delayed -lost connection -BA cutomer service gave my just choices between an other destination or a hotel nightstay"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 50 and 60
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Stopovers
Stopovers:
1out of5
"Stopovers: The stopover in Heathrow was a disaster. I've lost the connection because of the delaye of my priviose plane and had to take an other destination plane . The gate was far away and was delayed aswell. No dinner or beverage was offerd to me"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes