Flight reviews British Airways Geneva
(GVA) - London Heathrow (LHR)
Only eDreams' clients who have flown with British Airways from Geneva
(GVA) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare British Airways with other airlines
| British Airways | 17 reviews | 4.5 | |
| Swiss | 3 reviews | 3.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Geneva - London 
Customer reviews and ratings
Average ratings (17 customers)
Overall Rating:
Check in and boarding rating:
4.6out of5
Aircraft rating:
4.4out of5
Comfort/Space between seats:
3.9out of5
Air stewards service:
4.1out of5
In-flight entertainment (Music, newspapers, TV):
3.2out of5
Travel with children rating:
4out of5
Luggage handling rating:
4.3out of5
Incident handling rating:
2out of5
17
17Customer reviews and ratings
Date:31 October 2010
yoa65961
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:17 September 2010
dubnaSM
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:02 September 2010
taffdan1
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight was on time and I had no problems at all during the flight or getting to it."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: I checked it with very little wait or complications was very satifsying. However I had tried a number of times before my flight to check in online and the facility was not available."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
"Aircraft: The only slight niggle was the leg room not being as adequate as some other airlines I use, however it was not particularly cramped and uncomfortable."
Date:25 July 2010
wbradley
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Flight late arriving by 45 minutes. Waited onboard the plane for 20 minutes while stairs were organised to disembark passengers at Heathrow. One rather tastless biscuit is not what I class as a 'snack'. Seat did not recline - easyjet again next time!"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: Average no better then any of the budget airlines."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: Averagre comfort."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: No comment to make"
Incidents
Incident handling rating:
2out of5
Other incidents: Waiting in the aircraft
"Incidents: Terrible service taking into consideration British Airways occupy the whole of Heathrow terminal 5."
Date:20 June 2010
Francesca83
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:15 June 2010
Faizul
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"It was very good flight for us. We have landed before the schedule time. Good services provided. Thanks"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating:
4out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:15 June 2010
Beday
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"I found the stewardess' very kind and pleasant"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: I want to also comment on EDreams customer service. My Eticket took some while to turn up so I emailed EDreams and almost immediately I received an email from a Sara Gutierrez at EDreams who was able to answer all my questions and even promptly responding to my second email. I found their customer support excellent and would use EDreams again based purely on this."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Very comfortable."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I found it weird that I wasn't asked the standard check in questions such as "Did you pack your bag yourself, do you have anything dangerous in your luggage" etc..."
Date:01 June 2010
Allieres
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Despite BA strike, flight went ahead without a hitch."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Very prompt at LHR T5, as always."
Date:03 May 2010
Regina
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:27 April 2010
Mike38
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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