Flight reviews British Airways London Gatwick (LGW) - Bologna Guglielmo Marconi (BLQ)
Only eDreams' clients who have flown with British Airways from London Gatwick (LGW) to Bologna Guglielmo Marconi (BLQ) can publish comments and airline reviews here.
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| British Airways | 9 reviews | 3.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Bologna 
Customer reviews and ratings
Average ratings (9 customers)
Overall Rating:
Check in and boarding rating:
3.6out of5
Aircraft rating:
3.1out of5
Comfort/Space between seats:
3.1out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1.5out of5
Travel with children rating:
2out of5
Luggage handling rating:
4out of5
9
9Customer reviews and ratings
Date:11 June 2011
rachid
Overall rating
Overall Rating:
"poor catering service"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Date:12 April 2011
nones
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"i will never fly with BA again. i have missed my first fly while i have come 40 minute before the departure and they didn't let me checking in despite the fact that i didn't have any luggage.i have to pay 60 pound for the next flight"
Surcharges
Payment by credit card (?): 4-6
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: too old"
Date:17 November 2010
MAUMUN
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"BA is always BA! No matters where you are flying to the service on board is excellent. Dispate that you can notice they have been reducing the ammount of food the drinks services still as usual."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: Not at all, all good and fast!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
5out of5
Quantity of food:
2out of5
"Aircraft: More entertainment on board would be great, but the aircraft was ok but a bit of more space would be great."
Date:08 November 2010
Puffin
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"There was no help for me as the mother of a two year old, luckily I took my mum with me too otherwise I would not have managed the whole experience."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
"CheckIn: although we were entitled to board before everyone else as we had baby and pushchair, the other passengers stood up and blocked our way onto the plane so we boarded later."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Travelling with children
Travel with children rating:
2out of5
Child's pushchair: they let me take it to the aircraft
"Children: being able to check in to a window seat would have helped as my son found being by the window entertained him when we were on the ground and landing / taking off. There is not enough room to have an active toddler on your lap in tourist class. The seat belts provided failed to restrain my child."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: As I am 5 months pregnant it would have been impossible for me to cope with luggage and toddler if mym mum had not come with me on the flight. Someone to help with this would have been good."
Date:04 September 2010
JohnBy
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:02 September 2010
Dante
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:08 August 2010
Jason
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Comfortable, spacious, on-time, friendly and efficient. A lovely journey thanks to E-Dreams and British Airways."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: Perfect"
The Aircraft
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Date:27 July 2010
Pepsi
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The airport hall was chaotic."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Incidents
Other incidents: Others
"Incidents: The passage was locked into Gatwick Airport. It took about 20 mins to sort out."
Date:04 November 2009
gaile
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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