Flight reviews British Airways London Heathrow (LHR) - Stockholm Arlanda (ARN)
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Stockholm Arlanda (ARN) can publish comments and airline reviews here.
Compare British Airways with other airlines
| KLM | 2 reviews | 4.5 | |
| British Airways | 14 reviews | 4.1 | |
| Scandinavian Airlines | 2 reviews | 4.0 | |
| Lufthansa | 1 reviews | 3.0 | |
| British Midland Airways | 2 reviews | 2.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (14 customers)
Overall Rating:
4.1out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
4.1out of5
Aircraft rating:
3.9out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
4.1out of5
In-flight entertainment (Music, newspapers, TV):
2.9out of5
Travel with children rating:
3out of5
Luggage handling rating:
4out of5
Incident handling rating:
3.5out of5
Date:01 November 2011
Kanela
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:24 September 2011
Cappuccino
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling
Luggage handling rating:
4out of5
Lost Luggage: No
Damaged luggage: No
Date:03 July 2011
Nerupi
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"good food & service on board flight. But I found out ONLY as I checked in that I was only allowed one piece of luggage even though I had travelled from New Zealand. I had to pay a surcharge of 35pounds which I felt was unfair. The staff member at the check in desk was very nice & apologetic but said unfortunately she had to charge me."
Surcharges
Payment by credit card (?): More than 26
Luggage check in (?): More than 26
No of bags: 2
"Surcharges comments: As above at no stage was I made aware of limit of one piece of lygage for this flight. I had flown from New Zealand!!!"
Check in and boarding
Check in and boarding rating:
3out of5
Waiting time at check-in: Less than 10 minutes
"CheckIn: staff at hand luggage check in was rather abrupt."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
4out of5
Other incidents: Overcharged for luggage or hand luggage
"Incidents: as above unaware of limit of one piece of luggage for this flight."
Date:03 June 2011
warrior
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:15 March 2011
patricia dos santos
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Date:23 November 2010
sdhanj
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:12 October 2010
Ailyp1
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"We were late taking off but the flight was fine and we made up bit of time."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Checked in on line in the morning"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:14 September 2010
JackieJackie1234
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Old airplane."
Date:26 August 2010
BILLSMITH
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"more choice of sandwiches"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Check in at stockholm was not family friendly as you could not take pushchair through to the aircraft and and had to carry our children. Also we feel the scales were faulty as a bag that we weighed when we got home weighed 22.5 kg , yet we had to pay excess baggage charges as their scales reading was 31 kg. We took the same bag on way out it had roughly the same contents and we had no problems. It would be apprecited if this comment is passed on to B. A. customer service and we would like some feedback from them"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Travelling with children
Travel with children rating:
3out of5
Child's pushchair: I had to check it in
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: in stockholm we had to wrap pushchair in plastic bag and carry our children pushchair and bags to special baggage chute"
Date:15 June 2010
bekalaze
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
VIP lounge rating:
3out of5
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
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