Flight reviews British Airways London Heathrow (LHR) - Barcelona El Prat (BCN)
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Barcelona El Prat (BCN) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsLondon - Barcelona 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
3.5out of5
Check in and boarding rating:
2.8out of5
Aircraft rating:
3.2out of5
Comfort/Space between seats:
3.2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
2.4out of5
Incident handling rating:
3out of5
6
6Customer reviews and ratings
Date:01 September 2011
Londlona
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Surcharges
Luggage check in (?): More than 26
No of bags: 1
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: The on-line check in did not work properly."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: The excess luggage policy was not clear enough from the beginning. I paid for an overweight fee, which I think it was too expensive."
Date:16 August 2011
Nic13
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:02 August 2011
JoseB
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Waiting in the aircraft
"Incidents: We wait in the aircraft in order to change a electronic box of the aircreaft. We arrived 2 hours late to Barcelona"
Date:01 January 2011
Carmen_WONG
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Date:17 March 2010
Traveller10
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Flight itself was OK, wasn't happy with getting a muesli bar only and with lost luggage at the end"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: the machine couldn't read my name so coudn't self check-in..."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: My luggage didn't arrive until next day"
Date:08 January 2010
Myriam
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: That's bad we are allowed to chek-in only one bagage. It's annoying"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
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