Flight reviews British Airways London Heathrow (LHR) - Brussels Brussels National (BRU)
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Brussels Brussels National (BRU) can publish comments and airline reviews here.
Compare British Airways with other airlines
| Brussels Airlines | 4 reviews | 4.5 | |
| British Airways | 9 reviews | 4.2 | |
| British Midland Airways | 4 reviews | 3.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (9 customers)
Overall Rating:
4.2out of5
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
4.1out of5
Aircraft rating:
4.1out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3.4out of5
Travel with children rating:
3out of5
Luggage handling rating:
4.7out of5
Incident handling rating:
1out of5
Date:16 May 2012
Rogerio
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:10 August 2011
NIKNAX
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
Date:05 August 2011
Marieta
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
"A more substantial snack. Too limited time to enjoy drink."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 June 2011
Furious Dom
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Surcharges
Payment by credit card (?): 0-2
Choice of seat (?): 0-2
Seat reason: No seat selected
Check In (?): 0-2
Check in reason: Check-in online
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 0-2
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
VIP lounge rating:
3out of5
Incidents
Incident handling rating:
1out of5
"Incidents: I am absolutely DISGUSTED by the treatment I received . I thought B.A was a reputable company, and that is why I used it.I will never again. through no fault of my own , i arrived 35 minutes before boarding. i had only hand luggage.I was not allowed on the plane. i asked to travel on the next plane, and was prepared to pay a surcharge. No, this was not acceptable. I had to buy a new sinle ticket to Brussels costing over £250 . This is outragous. I will be making a formal complaint in writing to your company, and as I said I will NEVER fly with you again . I am DISGUSTED."
Date:27 April 2011
Traveler this Easter
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
4out of5
"Aircraft: It was very cold and no blankets for an early flight"
Travelling with children
Travel with children rating:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:16 April 2011
clogsy
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Date:15 December 2010
kurdt89
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Date:25 November 2010
daliya
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"i arrived early to the gate. there was another flight to luton by BA. I asked if there space on the earlier flight which there was. but i was refused to be put on it. why?"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: very bad becasue of being refused to be put on the earlier flight. i had only hand laugage. it would not have cost BA nothing. and the lady at the gate was not very friendly. she said it was because i bought a ticket at a discount which is not true."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: something wrong with the chair so the back of it could not be adjusted back for comfort."
Incidents
Incident handling rating:
1out of5
Other incidents: Refused boarding
"Incidents: see above. could be put on an earlier flight as arrived at the gate early. refused under claimed that my ticket was cheap which it was not."
Date:05 May 2010
Looptloop
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
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