Flight reviews British Airways London Heathrow (LHR) - Frankfurt Frankfurt International (FRA)
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Frankfurt Frankfurt International (FRA) can publish comments and airline reviews here.
Compare British Airways with other airlines
| Lufthansa | 6 reviews | 4.5 | |
| British Airways | 11 reviews | 3.8 | |
| British Midland Airways | 5 reviews | 3.6 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (11 customers)
Overall Rating:
3.8out of5
Value for money rating (experience/price):
2.8out of5
Check in and boarding rating:
3.9out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
3.4out of5
In-flight entertainment (Music, newspapers, TV):
2.4out of5
Travel with children rating:
3out of5
Luggage handling rating:
3.5out of5
Incident handling rating:
2.5out of5
Date:01 November 2012
rosario1
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
1out of5
Value for money rating (experience/price):
1out of5
"The flight was delayed, then cancelled without any explanation. They sent us back to the check in area, wothout giving any explanation whatsoever. The queue was extremely long and the hotline was so busy I lost all the battery of my phone trying to get to anyone giving me a solution. I had to go back home and rebook the flight for the next day. I lost one day, a lot of time and money. I want a compensation."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Cancellation
"Incidents: As I said, the cancelled the flight and nobody gave any explanation."
Date:02 October 2011
Waidi
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
"it was a pleasant flight with good service."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:23 September 2011
Motorshow 911
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
3out of5
"Only drink on return flight. Had samwitch and drink on out going flight."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:11 September 2011
Andrea Clarke
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Date:22 June 2011
alexsandra
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:01 March 2011
ana270
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:06 August 2010
Mahmoud
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: I was a minute late, just because I was waiting in queue to ask a question, they let me enter and not miss flight. Their kindness is appreciated."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
2out of5
"Aircraft: Snack was very small"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
"Luggage handling: They sent my luggage with next flight.
But it was good that I received my luggage in hotel at night."
But it was good that I received my luggage in hotel at night."
Date:01 July 2010
SYounan
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: I don't know why but the last couple of BA flights did not give parents with children the option of boarding first. This is always helpful for parents."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Travelling with children
Travel with children rating:
3out of5
"Children: Would like to board with children before all other passengers. Many passengers not particularly helpful when a parent is trying to sort out children. It's also good to have bags above seat for convenience and if we board after others then I would need to walk down the aircraft to get a bag. Just not convenient with a child."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:01 May 2010
battery
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
"expensive as compare to the facilities they give in plane..for instance snacks...like feeding a child with a pack of chocalate n some drink..."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Date:13 April 2010
koblenz9
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Lost Luggage: Yes
Incidents
Incident handling rating:
4out of5
"Incidents: 1 member of the party's luggage did not arrive at F,furt. loss reported - bag arrived at hotel 14hrs later"
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