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British Airways BA Flight reviews British Airways London Heathrow (LHR) - Lisbon Lisboa (LIS)

 
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Lisbon Lisboa (LIS) can publish comments and airline reviews here.

Compare British Airways with other airlines

Lufthansa 1 reviews 5.0  
TAP Air Portugal 49 reviews 4.0  
British Airways 12 reviews 3.9  
IBERIA 8 reviews 3.8  
Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
Customer reviews and ratings
Average ratings (12 customers)
Overall Rating: 
3.9 out of 5
3.9out of5
Value for money rating (experience/price): 
2.7 out of 5
2.7out of5
Check in and boarding rating: 
3.9 out of 5
3.9out of5
Aircraft rating: 
3.7 out of 5
3.7out of5
Comfort/Space between seats: 
3.6 out of 5
3.6out of5
Air stewards service: 
3.8 out of 5
3.8out of5
In-flight entertainment (Music, newspapers, TV): 
2.8 out of 5
2.8out of5
Travel with children rating: 
3 out of 5
3out of5
Luggage handling rating: 
3.4 out of 5
3.4out of5
Customer reviews and ratingsReview This Product
Date:16 August 2012
LilaSky
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
1 out of 5
1out of5
Value for money rating (experience/price): 
1 out of 5
1out of5
"Flight was canceled and we had to queue for a long time for a rebooking. I got rebooked on a flight in the morning at 5 am with a stop in between. Given that my trip was only for two days. I wasted alot of time on the flight and not actually on the and so it was not good value for money."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Stopovers
Stopovers: 
1 out of 5
1out of5
Date:16 September 2011
greens
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
4 out of 5
4out of5
Quantity of food: 
3 out of 5
3out of5
Date:01 September 2011
Cat2012
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Date:25 July 2011
brunoso
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Check costumers birthday"
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:16 March 2011
john42
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
2 out of 5
2out of5
Quantity of food: 
2 out of 5
2out of5
Date:04 November 2010
nando
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Date:19 September 2010
mayooo
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:09 September 2010
rafa
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Good only because the Business check in line was vacant and the check in person was kind enough to handle my luggage drop-off. Otherwise I would have been at least 40 mins in the luggage drop-off line with my 6 year old son and elderly parents."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Travelling with children
Travel with children rating: 
3 out of 5
3out of5
"Children: no special attention given to children."
Luggage handling
Luggage handling rating: 
2 out of 5
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: resulted in being Good because the Business check in line was vacant and the check in person was kind enough to handle my luggage drop-off. Otherwise I would have been at least 40 mins in the luggage drop-off line with my 6 year old son and elderly parents."
Date:30 June 2010
MaiAn
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
4 out of 5
4out of5
"I've used TAP air on my flight back Portugal-London, and was really pleased with the staff efficiciency and friendliness. We've even managed to arrive 25mins ahead of schedule!"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: At LHR: excellent automatic check in. Easy to use.
At Portugal: instructions were only available in Portuegse and screen not user friendly making it impossible for non-native speakers to use that option."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:19 May 2010
dunga47
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
"on time departure and on time arrival"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
2 out of 5
2out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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