Flight reviews British Airways London Heathrow (LHR) - Zurich
(ZRH)
Only eDreams' clients who have flown with British Airways from London Heathrow (LHR) to Zurich
(ZRH) can publish comments and airline reviews here.
Compare British Airways with other airlines
| Swiss | 3 reviews | 4.0 | |
| British Airways | 10 reviews | 3.9 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Zurich 
Customer reviews and ratings
Average ratings (10 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
3.9out of5
Comfort/Space between seats:
3.2out of5
Air stewards service:
3.9out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Travel with children rating:
3out of5
Luggage handling rating:
3.9out of5
10
10Customer reviews and ratings
Date:20 July 2011
just
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:05 November 2010
mynameissara
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: I would have liked clear advise as to how much time before travel it was necessary to arrive when NOT checking in baggage."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Travelling with children
Travel with children rating:
3out of5
Date:13 October 2010
Hungry
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"Kosher food should have been provided."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: Check-in should have opened prior to two hours before the flight was due out."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Check-in should have opened prior to two hours before the flight was due out."
Date:05 September 2010
jels3
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:14 July 2010
Alister
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Flight was fine, arriving 2 hours late was not."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: Information about a flight that had clearly been running late all day would have been appreciated."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
1out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Baggage handling process broke down in Zurich because of weather."
Date:08 June 2010
cejami
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:31 May 2010
MrSurgeon
Overall rating
Overall Rating:
"Flight from Heathrow to Zurich cancelled due to strike .... would have booked with anyone else as cheesed off with BA cabin crew who have a very good life compared with other staff ... but had to go with BA from City airport and pay a second fare. City airport though ... LOVELY!!!!!!! :-)"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
"CheckIn: At City airport - quick and easy - free power points for laptops and plenty of comfy seats."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:10 May 2010
Hils
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Air Hostess not overly friendly!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
Quality of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Date:11 February 2010
JosieK
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"This was my first experience of Terminal 5, and I was very impressed. I also hadnt travelled with BA for a number of years and was impressed by their calibre of service."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: No queues, speedy check in, again very impressed."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: The aircraft was modern with comfortable leather seats. Seat size was generous with ample legroom to accomodate my 5ft 8"!"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Was able to send luggage on ahead on homewards trip. Made it all very easy. However was amazed at the amount of so-called 'hand luggage' brought on board - some of which looked far too large and caused huge inconvenience for other travellers on the flight!"
Date:06 December 2009
ReneeAus
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"Rude flight attendants"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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