Flight reviews British Airways Zurich
(ZRH) - London Heathrow (LHR)
Only eDreams' clients who have flown with British Airways from Zurich
(ZRH) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare British Airways with other airlines
| British Airways | 6 reviews | 4.2 | |
| Swiss | 2 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Zurich - London 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Travel with children rating:
4out of5
Luggage handling rating:
3.7out of5
Incident handling rating:
2out of5
6
6Customer reviews and ratings
Date:04 September 2011
Molie
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
"everything was easy and went smoothly"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:01 May 2011
QueenSupreme
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: The guy behind the check-in desk (First Class section) did our check-in. He had to re-tag my luggage TWICE since he didn't understand my connecting flight details. I was certain he was going to lose my luggage (which he did!) British Airways somehow mishandled my luggage, causing me to miss my London- Hong Kong flight since Cathay Pacific won't let me board if my luggage is missing."
Incidents
Incident handling rating:
2out of5
Other incidents: Others
Date:04 July 2010
swiwi
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:04 May 2010
MsCook
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
VIP lounge rating:
5out of5
The Aircraft
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:03 May 2010
KatyCH
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Good flight with efficient service - both for check in and on board. Refreshments offered on board were very poor. A high sugar biscuit offered to my children and/or a pack of savoury crackers. A small sandwich would have been much more appreciated!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
1out of5
Quantity of food:
1out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Prompt. Didn't have to wait long at Heathrow or Zurich."
Date:10 April 2010
renata1965
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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