Flight reviews British Midland Airways London Heathrow (LHR) - Milan Malpensa (MXP)
Only eDreams' clients who have flown with British Midland Airways from London Heathrow (LHR) to Milan Malpensa (MXP) can publish comments and airline reviews here.
Compare British Midland Airways with other airlines
| British Midland Airways | 4 reviews | 4.3 | |
| British Airways | 5 reviews | 4.0 | |
| Lufthansa | 19 reviews | 3.8 | |
| Swiss | 4 reviews | 3.8 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Milan 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3.8out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Travel with children rating:
1out of5
Luggage handling rating:
2out of5
4
4Customer reviews and ratings
Date:22 July 2011
archcaff
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 50 and 60
Access to the aircraft: Foot
"CheckIn: long waiting ques ruined the first part of our holiday.
You should really have separate lanes for only baggage drop off as other airlines do. Combining all the different destination customers in one que completely make no sense! There is no considerations for people travelling with young kids at all, putting everyone into crazy long que! There is no point of having self check-in machines because you have to que again only for dropping the baggages off! seriouly you need better management system for customer's cenvenience. We checked in at Lufthansa airline desks at milan and it was very pleasant and you only need to que for less 5 mins just to drop off you baggages after self-checking in."
You should really have separate lanes for only baggage drop off as other airlines do. Combining all the different destination customers in one que completely make no sense! There is no considerations for people travelling with young kids at all, putting everyone into crazy long que! There is no point of having self check-in machines because you have to que again only for dropping the baggages off! seriouly you need better management system for customer's cenvenience. We checked in at Lufthansa airline desks at milan and it was very pleasant and you only need to que for less 5 mins just to drop off you baggages after self-checking in."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: very unclean in overall. when i tried to use the tray in front of my seat, it was very dirty from the previous customers."
Travelling with children
Travel with children rating:
1out of5
Child's pushchair: I took it onboard
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Very slow and there should be separate que lines for only dropping off!"
Date:14 July 2011
federica.gargano
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:18 April 2011
Ilenia
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"amazing customer service"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
VIP lounge rating:
5out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Date:25 March 2011
Jorge Becerra
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Execellent"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Good"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Good"
© 2012 Edreams International Network - Licenced Travel Agent GC88MD - 601 World Trade Center North, 08039 Barcelona