Flight reviews Air Baltic Corp London Gatwick (LGW) - Helsinki Helsinki Vantaa (HEL)

Only eDreams' clients who have flown with Air Baltic Corp from London Gatwick (LGW) to Helsinki Helsinki Vantaa (HEL) can publish comments and airline reviews here.

Compare Air Baltic Corp with other airlines

Easyjet	8 reviews	3.5
Air Baltic Corp	1 reviews	3.0

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

London - Helsinki

Customer reviews and ratings

Average ratings (1 customers)

Overall Rating:

3out of5

Value for money rating (experience/price):

3out of5

Check in and boarding rating:

1out of5

Aircraft rating:

3out of5

Comfort/Space between seats:

3out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Luggage handling rating:

3out of5

Customer reviews and ratings

Date:13 August 2011

Finnish Citizen

Gender: Female

What age are you? 51-70

Overall rating

Overall Rating:

3out of5

Value for money rating (experience/price):

3out of5

"I booked with E-dreams depending on the departure and return dates and times alone, not aware which Airline I was booking with and where the stop overs where or how much time there was between flights. I was rather alarmed that very little time was allocated to change of planes in Riga."

Surcharges

Payment by credit card (?): 4-6

Luggage check in (?): More than 26

No of bags: 3

Check in and boarding

Check in and boarding rating:

1out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: between 10 and 20

Access to the aircraft: Finger

"CheckIn: The boarding into the aircraft was extremely slow, often there was only one official letting people through, they seemed to be distracted quite often to answer the phone or deal with other things, so boarding took a long time. The plane was late and we missed the connecting flight in the other end."

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

3out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Stopovers

Stopovers:

1out of5

"Stopovers: We missed the connecting flight, though the hostess assured us we would have plenty of time. It took ages to vacate the plane in Riga and to get everyone into the bus which seemed to drive around for ages. We had to go through security again and passport control where there were queues that proceeded slowly. By the time we arrived at the gate there was no one there and the plane had gone. There was another plane an hour later but the transfer desc took an hour to get our tickets changed though we were fourth in the queue. The queue was being high jacked by desperate travelers who all had missed their flights. At the end we did make the flight but it was very stressful."

Luggage handling

Luggage handling rating:

3out of5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

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