Flight reviews Air Baltic Corp London Gatwick (LGW) - Riga
(RIX)
Only eDreams' clients who have flown with Air Baltic Corp from London Gatwick (LGW) to Riga
(RIX) can publish comments and airline reviews here.
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| Air Baltic Corp | 5 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Riga 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
Value for money rating (experience/price):
2out of5
Check in and boarding rating:
3.4out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2.2out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
5
5Customer reviews and ratings
Date:26 September 2011
mji948
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
"I would not wish to travel with Air Baltic again. Their model of operations is too much like Ryanair. I returned with BA / Finnair MUCH better!"
Surcharges
Payment by credit card (?): 14-18
Luggage check in (?): 18-22
No of bags: 1
"Surcharges comments: I object to having to pay extra just to put my bag in the hold. The weight allowed in less than BA / Finnair ."
Check in and boarding
Check in and boarding rating:
3out of5
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: There was no leg room, the seat were cramped and the aircraft very small for an almost 3 hour trip."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
"Luggage handling: Don't charge extra for essential passenger bags."
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Poor customer care from cabin crew. Mainly because the person could not understand English. Why are they on an International flight?"
Date:13 September 2011
salvia
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
VIP lounge rating:
5out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Date:22 July 2011
Dura Madre
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"the ticket I printed didn't show my guitar and bag so I had to pay extra money and I quite didn't like it at all."
Surcharges
Luggage check in (?): 0-2
No of bags: 2
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
"Aircraft: not very much to say."
Incidents
Incident handling rating:
1out of5
Other incidents: Overcharged for luggage or hand luggage
"Incidents: worst time in my life."
Date:03 May 2011
Sally200
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Airport staff and crew spoke way to fast. English is my first language, but I found it very hard to understand any of the announcements. Sat at the back of the plane and could not see the safety demonstration nor could I understand the person who was explaining what to do in case an emergency arose."
Surcharges
Luggage check in (?): 18-22
No of bags: 1
"Surcharges comments: I did not realise that there would be a luggage charge. When I looked at the website later I would say it is not clear, as it is difficult to find. So why would you look for it, if it doesn't pop up straight away. Perhaps Airbaltic could take a look at Ryaniar or Easyjet for some pointers on how to make their surcharges clear to their customers."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Extremely warm, everyone looked very sweaty as it was so warm"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:14 April 2010
Rayzor
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Good leg room and happy staff"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: 737 old but ok
757 exellent"
757 exellent"
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