Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Air Baltic Corp from Moscow Sheremetyevo (SVO) to Venice Marco Polo (VCE) can publish comments and airline reviews here.
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Air Baltic Corp
1 reviews
4.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Moscow - Venice
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
4out of5
Check in and boarding rating:
5out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
5out of5
Incident handling rating:
3out of5
1
1
Customer reviews and ratings
Date:12 April 2010
Kseniya
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
"good impression in total."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
"Stopovers: convenient stopover in Riga. 3,5 hours until next boarding. No need to run between gates, a lot of time to come through all controls, take a cup of coffee, etc."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: No
Damaged luggage: No
"Luggage handling: very careful!"
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: There was a strike in Venice airport (marco polo, 9.04.2010). We didn't receive our luggage after arrive and had to go to the hotel without it. But next morning situation was fixed and we took our luggage in 5 minutes. Thanks to Lost&found services of airport."