Flight reviews Air Baltic Corp Zurich
(ZRH) - Stockholm Arlanda (ARN)
Only eDreams' clients who have flown with Air Baltic Corp from Zurich
(ZRH) to Stockholm Arlanda (ARN) can publish comments and airline reviews here.
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| Air Baltic Corp | 2 reviews | 2.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Zurich - Stockholm 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Value for money rating (experience/price):
1out of5
Check in and boarding rating:
1out of5
Aircraft rating:
2.5out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
1out of5
Incident handling rating:
1out of5
2
2Customer reviews and ratings
Date:15 September 2011
ScrewedbyBalticAir
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
1out of5
"Warn passengers clearly beforehand they must pay for one bag."
Surcharges
Luggage check in (?): 22-26
No of bags: 1
"Surcharges comments: I was so mad in Zurich because Air Baltic had NOT clearly informed me a bag charge of 38 Swiss Francs must be paid for one bag!"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: see above"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I had to pay 38 Swiss Francs wothout warning to fly with Baltic Air!"
Date:30 September 2009
Josefine
-Gender: Female
Overall rating
Overall Rating:
"I checked in and booked the seat I wanted. But when I boarded the plane my seat had been changed without informing me, even though I had my boarding card.
When arriving to my final destination, my bag was completely soaked in somebody elses red wine, and my clothes inside too."
When arriving to my final destination, my bag was completely soaked in somebody elses red wine, and my clothes inside too."
Surcharges
Payment by credit card (?): 0-2
Check in reason: Check-in online
Luggage check in (?): 2-4
No of bags: 2
Drink (?): 4-6
"Surcharges comments: I also had to pay extra for having two checked-in bags, even though the total weight was only 20kg. I have never heard of such a thing on any other airline I've used."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The lady at the check-in had no clue what she was doing. She told me the wrong prices, first didn't check me in the whole way to my final destination, then gave me only one boarding pass.
And in the end I didn't get the seat I booked."
And in the end I didn't get the seat I booked."
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Old, shaky."
Stopovers
Stopovers:
2out of5
"Stopovers: Riga airport was small, the toilets where few, dirty and smelly. The café and tax-free where small and didn't offer anything interesting."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: As mentioned above, my bag was soaked in sombody elses red wine, and even though my bag is made of supposedly water proof layers of gore tex material, it had gone through and my clothes where soaked in the red wine too. Plus some of the zippers where broken.
My other bag was really dirty and had stains of red wine too."
My other bag was really dirty and had stains of red wine too."
Incidents
Incident handling rating:
1out of5
Other incidents: Waiting in the aircraft
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