Flight reviews Air China International Frankfurt Frankfurt International (FRA) - Tokyo Narita (NRT)
Only eDreams' clients who have flown with Air China International from Frankfurt Frankfurt International (FRA) to Tokyo Narita (NRT) can publish comments and airline reviews here.
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| Air China International | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Frankfurt - Tokyo 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
5out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3out of5
Luggage handling rating:
1out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:23 December 2009
Boon
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight landed four hours late resulting in many problems since I could not catch the connecting flight to Tokyo."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: The lady was nice and knew her job well."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: The man could not understand "carbonated water""
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Not the airline's fault but we had to take our luggage out in Shanghai"
Incidents
Incident handling rating:
1out of5
Other incidents: Missed a connecting flight
"Incidents: There was no staff for the first 30 minutes after our arrival. There were many Japanese with me and luckily, I speak Chinese. We were put into a dirty van to be sent into a strange hotel to share two persons per room for the night. Dinner and breakfast was served but I now have food poisoning."
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