Flight reviews Copa Companía Panamena Quito Mariscal (UIO) - San Jose Juan Santamaria International (SJO)
Only eDreams' clients who have flown with Copa Companía Panamena from Quito Mariscal (UIO) to San Jose Juan Santamaria International (SJO) can publish comments and airline reviews here.
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| Copa Companía Panamena | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Quito - San Jose 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
2out of5
Aircraft rating:
5out of5
Comfort/Space between seats:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling rating:
5out of5
1
1Customer reviews and ratings
Date:14 November 2009
Dizzy
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"I was unable to get vegetarian food on the flight despite asking for it when confirming the flight & prior to boarding"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: I had a very bad experience with check in & feel your staff are rude & have v poor customer service skills. I have tried to write my experience here but I cant - when I try to submit the form it tells me my feedback is too long. If you want more details please mail me"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: Under the section food & drink - I have already mentioned that I could not get vegetarian food. I was served a cheese & ham sandwich. I gave it back to the hostess & asked if just cheese was available. She never returned so all I had on the flight was a cup of juice & a custard buscuit. I was annoyed that the hostess forgot about me. If there was no veggie food aboard she could have at least come back & let me know."
Stopovers
Stopovers:
1out of5
"Stopovers: I flew Quito / San Jose via Panama. I asked 3 different members of staff if I needed to reclaim my baggage & reboard at Panama. None knew & I was advised to go to the Copa desk in Panama airport. I had 5 mins until the flight left when I founf the desk. The lady was dealing with another customer. I waited 2 mins then politley interuppted saying - excuse me, sorry to interupt, I'm really scared I will miss my flight & need you to answer a quick question. I then told the lady what flight I was on & asked about my baggage. She stared at me & then siad she was busy & then ignored me & went back to dealing with the other customer. I felt this was awful as I was nearly in tears frightened I would miss my flight. The other customer was not in a hurry & he even seemed suprised at the lady's reaction. I ended up runnin to the gate & thankfully the staff there answered my question. I was able to board in time. We had an issue with the plane & had to disembark but at least I'd made it in time."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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