Flight reviews AER Lingus Limited Birmingham Birmingham Intl (BHX) - New York John F Kennedy Intl Airport (JFK)
Only eDreams' clients who have flown with AER Lingus Limited from Birmingham Birmingham Intl (BHX) to New York John F Kennedy Intl Airport (JFK) can publish comments and airline reviews here.
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| AER Lingus Limited | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Birmingham - New York 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
1out of5
Comfort/Space between seats:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
5out of5
1
1Customer reviews and ratings
Date:13 May 2010
Tency
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The reason I am giving a bad review is that my connecting flight was delayed several hours for different excuses each additional hour we waited. At first they gave the excuse that the airplane we were waiting for had been detained due to the ash, then it was due to mechanical failure, then it was finally the original plane. My reserved transportation from JFK to New Jersey was cancelled, and I had to pay an addtional $54 dollars just to make it home. I asked if they would help us find transport or reimburse but was totally ignored by the airline representatives in Dublin. On the plane, I had to pay for coffee on the first flight, which I thought was ridiculous, since they had offered it."
Surcharges
Drink (?): 2-4
"Surcharges comments: 2.20 for a cup of coffee seemed silly on the first flight."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: No wheel chair was provided even though I am obviously physically challenged. I had to hobble through the entire Dublin airport and am still recuperating from the trip. Then when I got to the connecting flight desk, no one was there, even though it was time to board the plane."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: I was not happy that we had to wait for a plane that needed mechanical repairs at the last minute."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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